Dubai’s Roads and Transport Authority (RTA) has introduced a convenient service allowing individuals to book and reschedule driving test appointments through WhatsApp. This innovative service is accessible via RTA’s chatbot, known as “Mahboub” (0588009090), offering users a streamlined and secure platform for various services.
Enhanced Customer Access:
The new service, part of RTA’s commitment to improving customer access, allows users to effortlessly schedule driving tests and make payments directly through the “Mahboub” Chatbot. By utilizing pre-authenticated user phone numbers and registered information, the need for the official application or visiting the RTA website is eliminated. The interactive system simplifies the process of scheduling driving tests and making payments within a secure and pre-authenticated framework.
Smart Services Director’s Perspective:
Mira Ahmed Al Sheikh, Director of the Smart Services Department at RTA’s Corporate Technical Support Services Sector, highlights the versatility of “Mahboub” in handling customer queries related to RTA’s information, procedures, and interactive services. The chatbot continually learns from previous interactions, enhancing its comprehension of inquiries for more precise and accurate responses.
Diverse Services through “Mahboub”:
Available in both Arabic and English, “Mahboub” offers a wide array of services through WhatsApp, totaling over 250 informational and procedural options. These services cover areas such as public parking fees, vehicle ownership renewal inquiries, nol card services, marine transportation services, and more. The RTA is committed to ongoing efforts to enhance generative artificial intelligence techniques and facilitate digital identity, aiming for an improved, faster, and more secure customer experience.
FAQs:
- Q: How can individuals access the new RTA service for driving test appointments?
- A: The service is accessible via RTA’s chatbot “Mahboub” on WhatsApp at (0588009090).
- Q: What information is required to use the service, and why is it beneficial?
- A: Pre-authenticated user phone numbers and registered information are utilized, eliminating the need for the official application or visiting the RTA website, ensuring a streamlined and secure process.
- Q: What languages are supported by the “Mahboub” chatbot?
- A: “Mahboub” is available in both Arabic and English, providing a user-friendly experience for a diverse audience.
- Q: What are the types of services offered by “Mahboub” on WhatsApp?
- A: “Mahboub” provides over 250 informational and procedural services, covering a wide range of areas such as public parking fees, vehicle ownership renewal inquiries, nol card services, and marine transportation services.
