Apple is planning to stop offering help from humans on social media sites like X (formerly Twitter) and YouTube. This means that if you ask for help on these platforms, you won’t get a response from a real person after October.
Instead, you’ll probably receive an automatic message that guides you to Apple’s help center. This news comes just before the launch of the iPhone 15.
According to a report, Apple will stop using real people to assist users on X, YouTube, and their online support community starting on October 1. This means that if you have questions on these platforms, you won’t get answers from humans anymore. Instead, you’ll be directed to other ways to get help from Apple.
The report also mentions that Apple is offering its chat support employees the option to switch to phone-based support jobs within the company. This change could affect hundreds of employees. However, it seems that Apple won’t allow employees to switch back to chat-based support unless there are medical reasons.
Additionally, Apple will provide training to these employees for their new phone-based support roles, and this process is expected to be finished by November. Apple began offering customer support on X/Twitter back in 2016. They share tips and answer questions about Apple products on these platforms.
On another note, Apple is getting ready to introduce its new iPhone models, the iPhone 15 series, at an event on September 12. They will also reveal other products like the Apple Watch Series 9 and Apple Watch Ultra 2, and announce the launch dates for iOS 17 and watchOS 10. You can watch this event live on apple.com and the Apple TV app.